T E R M S   A N D   C O N D I T I O N S

 

Images and content on this site must not be reproduced without express permission.  By using this website, you are agreeing to the Terms and Conditions set below.

 

- Pricing

All prices listed on this site are in Pounds Sterling. Navy Bay reserves the right to change its payment procedures at any time without prior notice to you.

- Guarantee
Navy Bay Jewellery is made to the highest standard using quality materials. To prolong the life of your Navy Bay pieces, so that you can enjoy wearing it for years to come; we ask that you take the time to review the care instructions upon receiving your jewellery.

Should it be necessary, Navy Bay will carry out any repairs resulting from normal wear and tear, free of charge, for a period of up to two months from the date of purchase. Thereafter, we will be happy to repair your jewellery for a small fee. Please contact us if you require this service. 

We regret however, that any jewellery damaged as a result of not following the care instructions, must be replaced at the customer’s own expense.

 

- Cancelling and Refunds

Please note that a request for a refund must be made within seven working days of receiving an order. Authorised returns thereafter must be returned back to Navy Bay within seven working days to remain valid for a refund. The item must be unworn and in the same condition as you received it. Buyers are responsible for return postage costs - we regret that items lost in the post cannot be refunded.

Refunds by Stripe payment system:

When an order is cancelled/refunded, our payment system Stripe submits refunds to a customer's bank immediately. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up in the customer's bank account.

 

- Links to Other Sites

The navybay.co.uk website may contain links to other sites on the Internet which are owned and operated by vendors or other third parties. Navy Bay is not responsible for the availability of, or the content located on or through, any external site.

 

- Copyright Notice

This website and its content is copyright of Navy Bay - © Navy Bay 2017. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

    - you may print or download to a local hard disk extracts for your personal and non-commercial use only.

    - you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

- Jewellery Care

In buying Navy Bay products, you acknowledge a level of care of your jewellery to keep it looking its best. Please see our jewellery care section which details how to look after your Navy Bay jewellery.

 

PLEASE NOTE - Navy Bay Jewellery is not suitable for children under five due to very small parts.   

 

Your statutory rights apply to any purchase that you make.

Navy Bay Jewellery Social Competitions – Instagram Giveaways - Entry Terms and Conditions

  1. The draw is final and no correspondence will be entered into.

  2. Entry is free.

  3. Open to residents of the UK only. 

  4. Winner will be picked at random and at Navy Bay's discretion.

  5. There is no cash alternative and the prize is not transferable. If any prize or product is lost or damaged during the course of delivery to the recipient, Navy Bay will provide reasonable assistance in seeking to resolve the problem. 

  6. We reserve the right to cancel the competition, if circumstances change that are beyond our control.

  7. By entering, you agree to be bound by all the rules and agree that your social account username may be announced if you win.

  8. By providing personally identifiable information when entering this competition, you are agreeing that we may use it to provide you with on-going information about our products and services, although you can unsubscribe at any time, if you wish to do so.

P R I V A C Y   &   C O O K I E S

 

This privacy policy sets out how Navy Bay uses and protects any information that you give Navy Bay when you use this website.

 

Navy Bay  is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 

Navy Bay may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2014.

 

- What we collect

We may collect the following information:

    - name 

    - contact information including email address

    - demographic information such as postcode, preferences and interests

    - other information relevant to customer surveys and/or offers

 

- What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

- We may use the information to improve our products and services.

- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You will always be able to unsubscribe to these emails however.

- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

- Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

- How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Controlling personal information

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at hello@navybay.co.uk. We will promptly correct any information found to be incorrect.

We live by the currents,

plan by the tides

and follow the sun.

     

TERMS  RETURNS  DELIVERY  CARE

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© 2020 Navy Bay Jewellery.